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D2 FAQs

Here are the most common questions we get asked about the D2 Service™ and a few of our own we just think might be helpful to know more about…

How do I know if your new D2 Service™ is the right choice for me?

Our D2 Service™ has been uniquely designed for those who normally visit our service center and want the same great service but also are interested in saving time and money. And if using our D2 Service™ isn’t right for you, you can always come to one of our Service Centers or we can come to you when you place a Request for Service.

Do we pay to ship the parts to you?

Yes, you are responsible for the charges incurred to get the part(s) to us. We leave this up to  you so you can determine the carrier you would prefer using, the type of packaging, the speed by which you want to get it to us, and if you want extra tracking protection (such as registering or certifying). We leave all the control of these up to you since you know best how the part(s) should get to us.

Do we pay to have you ship it back to us?

NO…we give you complimentary ground shipping back to your location.

What if I need something the same day?

Our D2 Service™ was designed to handle the 90% of needs we see from our customers, having something repaired that isn’t urgent. This gives you the flexibility and advantages we described on our D2 Service page. However, we know there are times when you need it right now. For those occasional needs, D2 Service™ would not be your option. You can schedule a service call for us to come to your site or you can bring it into one of our Service Centers and we can work on it for you at that location.

How long does it usually take from the time we ship something to you?

When you want it…. Once we receive it we will contact you make sure we understand your needs and will return it when it works for you.

You want me to print the request form and include a copy in the shipping box. What if I don’t have access to a printer?

Not a Problem…simply give our D2 Service™ Center a call at 425-883-3334 and we will set up the work order for you.

How do I find out what the costs are?

You can simply email us at D2@WatsonSecurity.com or call 425-883-3334 and our D2 Service™ Team will be happy to answer your questions.

What if my question is not answered here…what do I do?

You can simply email us at D2@WatsonSecurity.com or call 425-883-3334 and our D2 Service™ Team will be happy to answer your questions.

Can I submit ideas to make the D2 Service™ work better for me?

ABSOLUTELY! This is a unique, one of a kind service that we believe is both a creative and innovative way to help you in your own business. As with everything we do, we would love to have your help improving the D2 Service™ to provide the best customer experience possible. We would be thrilled to hear from you. You can personally call our CEO/Owner, Rob Watson, directly at 425-883-3334 ext 101 or email him at RobW@WatsonSecurity.com or simply let your D2 Service™ Center representative know your thoughts and ideas.

 

 

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